Collect, organize, and manage citizen requests and complaints in ONE central location.
We provide cities and municipalities with a highly effective organizational solution to capture, manage, track, request, and deliver city services. CCS has taken its technical expertise and created a Case Management Solution that incorporates two other modules that work together to collect, manage and track department specific, user-defined data. The Case Management Solution (CMS) will direct, connect, and centralize your data to simplify and improve your current process, while the other two modules (Web Portal and Service Module) will work to connect you with your citizens to improve resource efficiency and delivery of services. Your city will be able to restructure and standardize the internal process within each department with one cost effective solution that is not only secure and flexible, but simply a better way to manage your department.

 


Case Management Solution
Create, locate,update, and track public issues and service requests that are routinely encountered through phone calls, emails, Internet, fax, postal service, or in person. Department heads are able to keep track of all issues within their department, from creation to conclusion, while connecting and sharing with other departments.

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Citizen Web Portal
A customized feature of the CMS that gives your community the option of using the Internet as a means to contact your agency concerning any of the issues that normally arrive through phone, fax, or email. The web portal is fully customized to your website and integrates directly with the Case                                     Management Solution.

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Service Request Module
A customized component of the CMS that will capture and track parts, material, crewmembers, and city vehicles anytime city personnel respond to service requests. The Case Management Solution (CMS) will direct, connect, and centralize your data to simplify and improve your current process, while the Service Module will work to improve resource efficiency and delivery of services. Cities will be able to restructure and standardize the internal process within departments with one cost effective solution that is not only secure and flexible, but simply a better way to manage your city.

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Website Templates
We create professional looking websites, quickly and cost effectively, by using Wordpres or with customizable website templates purchased directly from our website. Select a template from our website, and let us customize the template and transfer your content.

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Content Management
Update your own website using our easy to use content manager. Change, add or delete news,events, and pictures without the burden of off-site management. Changes will be limited to the content, and not the structure of the site, so that staff can be reassured in making those changes with little or no web development experience.